The Erotic Mind-Control Story Archive

[Taking care of the customer always requires giving your all; sometimes you even have to give all of yourself.]

Taking Care of the Customer

There’s an old rule about not sending a boy to do a man’s job. Yeah, I know that’s chauvinistic and certainly not PC, but sometimes the old guy has to get up from behind the desk and go fix things.

I’m the SVP of operations for a good sized logistics company. I worked my way up from loading airplanes to running a warehouse to running regional centers and now the whole operations show. And I did it by taking care of the customers, and then hiring people who could do the same. But every now and then you run into someone who is just a pain, and these days you can’t afford to lose customers.

So after the Account Rep, the Senior Account Rep and the Account Team Manager had been to see the COO for a big computer parts manufacturer, it was my turn. He was upset with our performance and wanted to cancel the contract two years early. But there were serious termination penalties and so his GC wouldn’t let him. So he turned into a dick (well maybe he was always a dick) and had thrown the first two out – literally. He had merely asked the team manager to leave because she is a lady.

So here I am, up on the 16th floor, walking down the hallway where all the “chiefs” reside, with a nice view of LAX and the ocean, heading into the lion’s den. The security guard escorts me to the COO’s outer office, and opens the door to the outer office where the administrative assistant sits. My escort introduces him to me as “Matt” and departs. The COO’s door is shut, and he is not there to meet me. Bad sign. Like that commercial where the Dad uses the Kid’s middle name.

I pause for a moment. Instead of a 60’ish well-traveled lady who has worked her way up or a 20- something in a short skirt who has worked something else to get there, Matt is a 25-35, fit, trim, presentable man. I adjust my approach, assuming he’s a management trainee perhaps. He offers his hand, we shake, and I introduce myself.

“Mr. Rone,” he says, “It’s good to meet you. Mr. Daniels is in the midst of a crisis and asked me to take of you for a while.” Again, bad sign.

“Thanks,” I say. “Any idea how long he’ll be?”

“Not sure,” he says. “Something has hit the fan big time, and well—you know.”

“I sure do, I’m always working in a room full of fans it seems,” I reply.

He steps closer, right on the edge of the buffer zone. I’ve been doing this a long time. Dealing with CEOs, COOs, foremen, dockhands and loaders all over the world. I don’t flinch. And I don’t blink.

He is maybe an inch shorter, and so we lock eyes. Like I said, I don’t blink. Thinking back on that moment, maybe I should have.

His eyes were the most interesting color of gray I had ever seen. A thought flashed through my mind remembering the line from a James Bond novel about M’s ‘damnably clear gray eyes’. At the same time, I was speechless. A little intake of breath and then nothing. I just starred for what seemed like ten minutes.

“Mr. Rone,” he says softly, holding my gaze, “I know he wants to talk with you, and he wants me to make you as comfortable as possible.”

A couple of minutes seemed to pass. I feel myself becoming more relaxed, more passive.

“Thanks,” I say.

A couple more minutes of falling deeper into those eyes.

“I know it was a long flight, and you’re here on serious business. Would you like a quiet room to rest, or relax, or just think to yourself?” His voice was soothing. And there was something else. An aroma—like cinnamon or cloves or something warm and comforting.

Again, a couple more minutes of not breathing.

“Uhhh,” I finally say. “Yeah, yeah, I need to appease the never-ending demands of Ms. Blackberry. You know.”

He smiles and says softly, “Of course, sir. Follow me, please. We have a small guest office for visitors by the elevator.” And with that, he blinked softly (seductively?) a couple of times, and so did I, taking my first breath it seemed in half an hour. I shuddered slightly but did not move as he backed up to his desk and pulled a key out of the center drawer, all the while holding my gaze. I shuddered again and turned to get my briefcase and hanging bag. Getting my briefcase from the chair, I bent over to lift the hanging bag. His hand reached for it at the same time, closing over mine. His hand was warm and soft.

“Let me take this for you, sir,” his voice soft in my ear.

I let go without a thought, and turned towards him. There were those eyes again, absorbing me, holding me.

“Thank you,” I murmured.

“Follow me now,” he smiled.

I walked a pace or two behind him, trying to collect my thoughts while part of me watched him walk. Fluid, assured, trim, athletic—he moved effortlessly it seemed. We reached a door, he unlocked and opened it, stepping back as I entered, again holding me gaze as I looked at him to nod my thanks.

I put my case on the desk; he placed my bag by the wall. “It may be 30-45 minutes before he’s free,” he said. “Things are not going well at a plant way out west.”

“I’ve got all day,“ I replied, “I’m here at your convenience.” Thinking to myself—I mean his—I’m here to see him.

He came close again, those eyes again drawing me in. “And I’m here for anything you need. My extension is marked on the phone. The Wi-Fi info is on a card there on the desk.”

Another slight smile, and he broke the lock he had on my gaze.

I sat down and breathed deeply a couple of times as I replayed what just happened. I was ready to walk in and confront the dragon and hopefully tame it, but instead, the dragon was in his cave, and then instead of some assistant I could try and charm for any sort of helpful information, there was this enticing—enticing???—Where the fuck did that thought come from?—young man.

Another deep breath—and there’s a hint of cinnamon—his aftershave?

I stood up, stretched, flexed, grunted, and tried to snap out of it. I opened the computer, hooked up the phone and tried to do something productive.

15 minutes later I’m still staring at a page full of unread emails as I keep circling back to how captivating his eyes were, when the door opens abruptly and the COO barges in.

“Sorry to keep you waiting, but the shit has hit the fan. If you want to keep my business, come with me and bail me out of this mess—now. And I’m not really sorry about the wait, but I got a career ending situation here.”

Nothing like a tornado wrapped around a hurricane to bring you back to reality.

It seems that a shipment of essential parts got shipped to the wrong place and then caught in customs in a remote part of Asia and the transporter could not fix it. We went back to his office. He gathered Matt with a finger and inside we went. Daniels laid out the problem, threw a file across the desk and said Matt would get me what I needed.

Matt was all business. He grabbed the file, spun around, and jerked his head towards the door. I followed without a word. The situation did not call for banter.

The details aren’t important but three hours later, we went back to Daniels office, sat down and tossed the file back at him. He scanned it, jumped up, was gone for a couple of minutes and came back and plopped down. “You pulled it off Charlie; you worked a miracle. The legal fees alone for this fiasco would have been several years’ salary.”

“Just fixing problem,” I said, “It’s what I do.”

“Well,” he said, “I never said this but I’m sorry, sort of, I jerked your minions around. That’s all in the past; the boss says we’ll renew for two years with an option for two more.”

“Works for me,” I said.

“I assume you were going to buy dinner to win me over?” he asked. “You can still buy, but forget the usual sucking up and small talk, you’re secure,” he said. Turning to Matt he said, “Rick’s – early seating.” And turning back to me, he said, “It’s the steakhouse in your hotel—really good and convenient for all of us. We can walk over, and you won’t have to worry about a cab later. You’ll just have to remember your room number.”

“Yes sir,” said Matt.

As he stood, he put a hand on my shoulder. I looked up and stared right into those gray eyes again. “If you’ll come with me, I’ll let you back into the guest office. I expect you have some things to tend to before we go.” He held my gaze for about five seconds, which seemed like 60. I have no idea why I did it, but as I rose I put my opposite hand on my shoulder on top of his. Our hands came off together and separated. Still looking at his eyes, I murmured, “Thanks, I do have some things to do.”

I followed him down, slightly stunned again by the impact of his gaze and the urge for physical contact. He opened the door and smiled gently, “Let me know when you’re ready to leave so I can secure it.” I nodded my agreement. And there was that slight cinnamon smell.

I stood for moment trying to refocus. Somehow I got away from those eyes and opened the laptop. First send kudos to the team for the efforts, then take down the emails and messages in order.

Work cleared my head. After a while, the COO stuck his head in and said, “Let’s go.” I packed up and met them at the elevator. He asked if I had checked in, and I told him I had come straight to his office. He looked over at Matt and told him to take care of it and then meet us at the restaurant.

As we entered the lobby, I surrendered my bags to Matt who headed off to the desk. I figured the company had some stroke with the hotel, and Matt was no doubt known as one of the facilitators.

The hostess greeted the COO warmly, which was returned with a hug, a pat on the ass and a $20 bill slipped inside her blouse. “Looks like you’re well known here, “I said thinking that this guy’s HR file was probably a foot thick. He allowed as how this is their primary watering hole, and expense accounts were welcome. I knew the drill and silently reassured the AMEX in my wallet it was a big boy and could handle the beating it was about to take. A bottle of 18 year old single malt was on the table, and he poured like it was the 1950s all over again.

Matt joined a few moments later. He hands me the folder with the key card, and says, “Got you an upgrade; bathtub with a whirlpool and a city view.” “Thanks,” I said, “I’ll probably use the bath; it’s been one of those days.” He smiled warmly, “Don’t we both know it. That’s why I got it for you.”

Again, as before, he silently held my gaze for a few seconds before turning to his drink.

Scotch flowed, food was served, war stories told. The standard business dinner “show and tell” overlaid with the relief of saving the account from a disaster and getting the contract extended. But I kept my guard up and stayed on script. I noticed that Matt also was very careful and subtly controlling. He would nudge his boss away from some topics and towards others. I noticed his finesse, and he would catch my eye from time to time and give me the most subtle wink—a slight crinkle at the corner – to let me know he knew I knew.

After a while I noticed the COO kept glancing at the bar and lingering at a spot. I followed his gaze and there was a cluster of three ladies, one of whom glanced our way as well. I smiled. I knew what was going to happen next. Not more than five minutes of that had passed when the COO pushed his chair back and said he had to go speak to someone about an accounting issue. We stood, shook hands, and I knew he was gone. Relieved to take off the mask and get out of the role, I sat back down, slumped in the chair a bit and put some more in the glass.

I looked over at Matt and said, “I won’t ask.” He said, “Good, ’cause I’m loyal and working my way up; I’ve got nothing to say.”

“I respect that,” I said.

“Yeah, sure, “he replied, “All you guys say that, but will you respect me in the morning.” He gave a little flirtatious shrug.

“Of course,” I shot back, “The three biggest lies and all that, you know.” We both chuckled. A moment of silence passed.

He leaned forward, and reached inside his coat and pulled out an E-cigarette. “Do you mind?” he asked. “I can’t smoke in here of course, but there’s a patio off the bar. Would you mind stepping outside with me—keep me company?”

No way would I have ever agreed to that before tonight, but for some reason, it seemed a perfectly normal request. “Sure.” I said, “Let’s go.”

I followed him out and off to a corner. No one else was out there. He attached a cylinder to the tube, inhaled and then exhaled between us. There was the aroma I had smelled earlier. He could see I recognized it and said, “Yeah, it’s a nice fragrance. I designed it myself. A hint of cinnamon and some more subtle spices. Want to try?”

“I don’t smoke, never have, no interest.” I said.

“It’s harmless, it’s just a taste, like an after dinner drink.” he replied.

I was polite. “I’ve had enough to drink, but not so much I want to try it.”

He moved slightly closer and exhaled again. It was enticing. And for reasons I would never say out loud to anyone, it was sensual and suggestive. But again I said, “No thanks.”

Another exhale, more of that delicious vapor. And then his eyes held mine. With a soft smile and a soft voice he said, “Charles, trust me. It’s just a taste, just like sipping a liqueur through a straw, just a little taste of something smooth and delicious.”

All I could do was look at him. He persisted, “Trust me, we’re friends, it’s not like smoking, just a sip.”

I licked my lips slightly to prepare to reply, but hesitated, and he said, “See, you’re giving in to me. You want to try it. Just relax. Trust me.”

He was inches away; another exhale surrounded us. His eyes never wavered. My lips started to tingle.

“OK,” I said. “Just a small taste.”

He still held my eyes in his. And so I did not see him switch the cylinder as he lifted it up and put it in my hand. I brought it to my lips and hesitated. He put his hand on mine and lifted it the rest of the way.

“Go ahead, take sip, just look and me and trust me, don’t look away, just take the sip.”

I could not have looked away if I tried. There was a light buzz in my ears and a flush to my cheeks. I put it to my lips and sipped.

The vapor was warm and soft. Nothing like what I expected.

“Hold it in, savor the taste,” he said.

He pulled his hand away and I lowered the tube.

He stood there, shifted slightly, put one hand on my arm and with his other hand gently stroked my crotch up and down once.

My head jerked, and I inhaled what was in my mouth.

I jerked his hand off my arm and growled, “What the fuck was that?” I took two more quick breaths, coughing with each one.

He did not move. He just smiled. “I needed for you to get the full dose. It would have been easier if you had been a smoker, but oh well. This worked.”

“What do you mean this worked?” I demanded.

“For you to be willing to take another hit,” he said.

He had not stepped back. I’m trying to make sense of this when the tingling started. It was just sort of a numb tingling in my hands and feet, and then in my tongue and then in my brain, like a chill running around my body. He watched me closely.

“Yes, that’s the effect I needed. Listen to me now. I need for you to take this and inhale again. Trust me, it’s very pleasant, it’s something I want to share with you, it’s something I want you to do, trust me. We worked so hard today, and we worked so well together. Please share this with me. Do it for me.”

He kept repeating this plea. He was so close it was just a whisper. His eyes were so captivating, his voice was so alluring. I could just barely make out what he was saying but now seemed to make sense. It had been a hard day; we had done well; we had worked well together; he had helped me out; I could trust anything he said.

And so when he brought it to my lips, I held his hand to keep it in place while I inhaled it more fully. It was easier the second time. I only coughed a little.

“I need you to take two more hits, please,” he said.

Still holding his hand, I did so.

“Good.” He purred softly. “Listen to me now. Keep looking into my eyes. You find them captivating, alluring, so soft and so deep.”

“Promise me you won’t look away while I talk for a moment?” his voice was like syrup. I hesitated, but I did not look away.

“See, it’s easy to keep looking; they’re so soft and compelling. You just get lost in them. You feel so warm and relaxed, now. So promise me, please. Just say yes, Matt.”

His voice was so soft and encouraging, and I was numb and warm and could not think. “Yes, Matt,” I said.

“That’s so good of you. We’ve worked so hard today, and become so close. When I first met you this morning I sensed you were special. Every now and then I meet a man who is receptive to my gift. Do you want to know what it is?”

“Ummm,” was all I could manage.

“My eyes. Every time you looked at me, you looked me in the eye and did not look away. And the more you looked, the more you wanted to keep looking didn’t you? It’s OK, you can admit it. Please, admit you can’t look away.”

“I—I can’t,” I admitted.

That’s right. You can’t because the smoke has relaxed you, because you are only listening to my voice, and because you want to look even deeper—not blinking, not moving—just deeper and deeper while I talk. Listening to what I say, agreeing with what I am going to tell you now. But first, one more deep inhale, please.”

He brought the end up to my lips. I did not look away. I felt it touch my lips and I slight opened as he put it in. “Inhale for me Charles—do it for me, please,” he commanded, and I did.

I felt like I was falling forward, falling into his eyes. He voice grew softer.

“We will go back inside in just a moment. You will tell my boss it’s time for you to turn in and thank him for dinner, you will text your wife that you are worn out and will call her tomorrow, and I will escort you to your room and go inside with you to make sure everything is prepared. So, let’s go back in now. You may look away from my eyes, but you always think of them and my instructions as we go inside. Tell me you understand, because this is what you want to do now. You are tired and you want to go to your room.”

“I understand,” I mumbled.

Somehow I looked away. I blinked a few times and looked towards the restaurant. Matt was turning and walking back in. I followed.

He headed over to the bar where he located the COO. He was deep in conversation with the “accounting” person. He coughed and interrupted. “Mr. Rone needs to turn in.”

Stepping up, I stuck out my hand, “Long day; I’ve got to put an end to it.”

He shook it, gave me the once over, and said, “Go crash, I’ll talk to you tomorrow about the contract extension.” And with that, turned back to the bar.

“Let’s go,” said Matt. “I’ve got your key card and I put the bags in the room.”

As we walked through the lobby, I heard him say in a soft voice, “And you are to text home.”

Without thinking I pulled out the phone and sent a text advising success and exhaustion and a call in the morning. Matt reached for the phone, and I surrendered it, again without thinking, and without noticing he had turned it off.

As we walked down the hall, I was barely conscious that he was beside me with his hand under my arm and on my bicep, steadying me and holding me close. I did not pull away; it seemed natural after all we had been through.

At the door, he pulled out the card and turned me towards him. “Focus now on my eyes, please. Look deep and listen. Please invite me in. You want me to come in so I can make sure your room is acceptable. This is normal and natural and you feel very comfortable with my coming in. You want me to come in.”

It made sense. “Would you like to come in?” I asked.

“Of course, “he said, and he opened the door.

I stepped in. It was a king size bed with a couch. A light was on in the corner. I stood, trying to get my bearings. I heard the door close, and he came up behind me, turning me around gently to where my back was against the wall.

“Time for another dose or two, please,” he said as he took the vaporizer out of his pocket.

“Uhhhhh.” was all I could manage looking around.

He took my chin in his hand and gently turned my head to him.

“That’s right, look at me, listen to me, focus on my eyes and my voice, seeing only my eyes, hearing only my voice, so relaxed now, so compliant, so obedient. Open your lips and inhale—once and out, and now twice—on out.”

I complied.

He put the vaporizer away, and as the tingling consumed me, he brushed my lips with his thumb. I quivered. He smiled and came closer, his lips up against mine. “With each step you become more and more under my control. You like my being this close. It excites you, it tempts you.”

I shuddered again. I had no idea why but everything he said was true.

Another shudder. His lips were even closer; his warm gray eyes surrounding me.

He whispered, “Come with me to the couch; there’s something I need to show you.”

He turned, and I followed.

He paused by the desk, pulling a tablet out of a briefcase that was resting there.

I went over to the couch and sat down. He sat beside me and tapped it a couple of times and then put it in my lap.

“Focus on me again, please. In a few moments, you are going to get a special massage. I have a video here of what it looks like. I want you to watch it while I get the room ready. Watch it closely, do not think, just watch.”

It was a video of two men, an older man sitting on a bed and a younger man in shorts. The masseuse took the man’s hands, lifted him up off the bed and slowly removed his clothes, caressing his body as he did. He then turned the man around and placed him face down on the bed. Oil was spread and the massage began. But it started on the low back and then went the man’s ass. More oil was applied. The legs were pushed apart and the ass was spread as the masseuse massaged and caressed it thoroughly. The image then faded to a flash presentation of an ass and cock being massaged and words flashing by: submit—relax—submit—relax.

Sometime later, a hand reached in and took the tablet from my hand. I heard a voice, “Stand up, Mr. Rone.”

I looked up. Matt was in his shorts, just like the video.

I stood.

“It seems the video worked,” he said looking at my crotch.

I had a bulge. I said nothing. I just stood. He came and stood right in front, our waists touching. “Look at me and stand still,” he commanded. His lips pursed slightly and brushed mine.

Again I shuddered. I did not think.

He stepped back and held eye contact. Slowly my clothes fell in a pile. He then came forward and pulled my t-shirt over my head. He then pulled my briefs down, putting his hands on my waist, circling bank and forth with his thumbs, stretching out to get them over my erection. As he worked them down to my knees, he took a hand and pushed me gently back onto the couch, removing them and my socks,

He got to his feet. “Stand.” He commanded.

I stood. He did not step back. His hands lightly grasped my ass, gently pulling me closer as they moved up my back. When he reached my shoulder, he pulled me in closer and this time out lips met.

All the time his eyes held mine.

He broke the kiss slightly, and again in a commanding voice, “you will obey me, you will not resist, you will do as I say, you are mine to command and own.”

I stood still, lost in his eyes.

“Lay face down on the bed.”

And I did.

He started with my lower back and moved slowly down to my ass, spreading my legs wider, stroking both sides and then coming back up the middle palm first with his fingers trailing and lingering. Each stroke stirred me more and more. All the while he was telling me, “relax, feel each stroke, concentrate on my voice and focus on each stroke.” He continued, “see it in your mind, see me stroking you, just like the video, my mastery of you, my control of you, your submission to me, remember how you were lost in my eyes, surrender, relax, surrender, relax……” He kept repeating the phrases, changing the order but keeping the same rhythm.

It was like floating in warm Jell-O. Whatever this man wanted, I would do.

His hand was moving more slowly over my ass now, his fingers lingering over my anus, teasing and penetrating a little further each time. A small flood of cool wetness and now he was penetrating deeper, moving in a circle then moving on. Each penetration was so smooth, and each one was deeper than the one before. He told me I wanted more and I did. I started to move against his finger to get it further in.

And then there were two.

And he encouraged me to work with him, to accept his mastery, to want it, to need it, just as I needed to look in his eyes and obey his commands.

And then there were three.

And the rhythm slowly increased.

A hesitation, a withdrawal, and his hand underneath list my ass slightly. “Breathe in deeply,” he said as he placed both hands on my hips.

Suddenly I was filled beyond comprehension. It was warm and smooth and round, and so, so smooth. “That’s right,” he said, “I own you now. Say it.”

I said it. “Again,” he demanded. I said it. “Say it as I move inside you,” he ordered.

We moved together. I had no control. I wanted him as far inside as he could get. I wanted to gaze into those deep gray eyes. I wanted to inhale his fragrance. I wanted all he could give me.

Suddenly, there was a hesitation, an increase in speed, a sharp inhale, and a shuddering explosion of warmth. He lay on top of me, collapsing me to the bed, breathing in my ear.

A deep inhale, and he lifted himself up. Suddenly I was empty. He turned me over. I looked and saw a grin of triumph. I smiled back.

“And now for you to get your release and complete your enslavement,” he said softly.

He raised my legs up and pulled me to the end of the bed. I adjusted.

My legs went higher and I instinctively took my hand and pulled on my hamstrings to raise my ass higher. His cock was still firm and hovering over mine. He bent slightly, took one hand while resting my leg on his shoulder and entered me again.

I arched and took him all the way.

“Look at me, look at my eyes, look deeply into my eyes,” he ordered.

“As I fuck you again, you will see only me, you will feel only me, you will feel my cock inside you, making you hard, making you harder, and harder, and looking at my eyes, and getting harder and harder.”

With each thrust and retreat, my dick stirred. I watched him in a haze of lust, seeing only his eyes, hearing only his voice, my cock getting harder and harder.

“Cum for me now. Obey me, cum now. Give in to me, cum now. You want it, cum now. Cum Now, cum Now, Cum Now.

My stomach contracted like a vise, and I shot off all the way to my chest. Four more surges, and all I could do was shudder. And in the ecstasy of my release, I did not appreciate that he had cum a second time.

He pulled me to my feet, wrapping me in his arms and kissed me long and hard. And as his tongue slid past my lips, I opened up and accepted him fully.

He pulled back after a moment, and said softly, “very good Lover, you took me in without being told. That’s very, very good.”

He held my head in place. “And now, again, lose yourself in my eyes and my voice.” He spoke softly and gently, telling me stand still. He went to the dresser and came back with the e-cigarette. “I need you to inhale again for me, to help you relax.”

I would have done anything he asked. Whatever this marvelous, gorgeous man wanted, I would do.

Three inhales, I can just barely hear what he is saying and then I’m sitting on the sofa again, wrapped in a towel. He’s asking if I enjoyed the massage the company arranged. I admit I’m very relaxed. He smiles. He suggests a shower, and tells me he has started it for me. After the shower, I’m to go to bed and go right to sleep.

It’s been a long day. It sounds like just the thing. I thank him, and as I walk to the shower, he says, “That was real impressive today, you saved the account, you know.”

I shrugged. “It’s what I do. I’ll be over tomorrow at 9?”

“Looking forward to it,” he said.

As I stepped in the shower, I never wondered for a moment why he was in the room.

* * *

The next morning I felt as calm and relaxed as I had in years. Clearly a massage before bed is a good thing. The feeling lasted through the shower, dressing, breakfast and the walk across to the office to see if the gratitude from the day before was still alive and kicking.

The receptionist sent me up and Matt was waiting for me at the elevator. He met me with a smile and handshake and a guy-hug. As we broke, he steered me to his office. I entered, he followed and closed the door. I expected to meet Daniels, and as I turned, Matt was right there, smiling and looking right at me.

“You seem none the worse for wear this morning.”

“Slept great,” I say, “Thanks. You look pretty good yourself.”

“Yeah, I got some good rest as well.”

“Not to be too direct, but where’s your boss,” I ask.

“CEO has him and the CFO in a huddle. He asked me to assure you his word is good and the documents will be done in short order. In fact, he’s asked me to bring them to you personally.”

“Ah, good to know,” I exhale, “But you can email them, no need to travel.”

He didn’t respond, he just had a gentle smile on his face, and he came half a step closer. His eyes held mine and I heard him say softly, “relax for me for just a moment, just listen and relax……”

I spaced out for a moment, just floating. Then he was saying, “so it’s OK if I bring them in two weeks or so.”

I was still looking in his eyes, not blinking. “Oh sure, that would be great.”

As I rode the elevator down, I made a note to be in town in two weeks. If he was going to make a special trip, it was only right for me to be there to meet him, return the favor with a dinner. I mean, taking care of the customer is one of the keys to success.